Account deletion

Deleting from the app

Customers and partners delete their own account inside the app; there is no need to contact support.

1. Open the RestnCare app and sign in to your account.
2. On the “Profile” tab, open “Account & data”.
3. Choose “Delete my account”. Review the summary of what will happen, then confirm.

If you are a partner and only want to close your professional membership while keeping your personal account, the same section offers “Close professional membership”.

If you cannot use the app

If you cannot install or open the app, you can also delete your account on the web. The link below opens the sign-in page; after you sign in, the same summary and confirmation screen appears.

You are never asked to type your e-mail address or password into this page.

What deletion means

• Your sign-in, your profile and the records that are yours are deleted. This cannot be undone.
• Your upcoming bookings are cancelled, with your agreement, and the other party is notified.
• Shared records that are also somebody else’s (a booking, for example) stay with the other party, without the fields that identify you.
• When a partner leaves, their customers’ records are not deleted.
• If a record is to be retained, the summary shown before you confirm says which kind of record, for what purpose and until when.
• Records are deleted from the live system. Copies in backups may remain until the backups expire.

Data retained and retention periods

Request status

When you ask for a deletion you are given a reference number. With it you can see the status of your request without signing in, also after your account is gone.